Reference

Privacy Policy for Your koi88 Account

Blackjack, Dreams of Macau, E-Sports Arena and QRIS wallet checks all create data points, and this Privacy Policy explains how we use them when you open and manage…

DANA record checksOVO consent trailGoPay account matchingQRIS receipt logsCookie controls

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Indonesia Privacy Terms for Wallet Records

koi88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account data helps us keep wallet records clear, match your payment name, and answer privacy requests without asking for the same proof twice. At koi88, we collect details you give during account opening, device and login signals, payment references from DANA, OVO, GoPay and QRIS,

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and contact messages you send to us. We use that data to run account checks, confirm withdrawal requests, protect access, maintain records required for service operations, and respond to your questions. We do not sell your account data. Where access or eligibility is discussed, it depends
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on local law and is available only where local law permits. You can check your saved details from Account Profile, then use Profile > Security to review login activity before contacting us.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Contact Us About Privacy Requests

Privacy questions should reach the team that can verify your account and read the right record. Our support hours are 10:00–02:00 WIB through Live Chat and WhatsApp, with email available for longer privacy requests. Include your registered username, the payment rail involved, and the date of the activity so we can find the right account record without exposing extra data.

Team online

Live Chat

Use Live Chat from the lobby footer for quick privacy questions, cookie concerns, or login alerts. We ask for your username and one recent account step before discussing personal records.

WhatsApp support runs 10:00–02:00 WIB for privacy follow-ups that need screenshots, QRIS receipt checks, or DANA reference matching. Please hide unrelated wallet balances before sending images.

Email Requests

Email is better for correction, access, or deletion requests because it creates a written trail. Send the registered phone number, username, and the exact data field you want us to check.

ACCOUNT SAFETY

How We Handle Your Account Data

Privacy handling is built into the account flow, not added after a problem. We separate login records, wallet references, support messages, and cookie choices so each request can be handled by the…

Account Opening Data

When you open an account, we collect the details needed to create your profile and verify contact access. That includes username, phone number, chosen password, and any wallet name you later submit.

Cookie Choices

Cookies help keep you signed in, remember language choices, and detect repeated failed login attempts. You can clear browser cookies from your device settings, then sign in again to refresh session records.

Payment References

DANA, OVO, GoPay and QRIS references are used to match deposits and withdrawal checks to your account. We keep transaction references separate from support chat content whenever the request does not need both.

Device Signals

We record device type, browser, IP region, and login time to help detect account access that does not match your usual pattern. You can review recent sessions through Profile > Security.

Retention Checks

We keep account and transaction records for service needs, dispute checks, and lawful requests where they apply. When data is no longer needed for those reasons, we remove or reduce it.

Change Requests

If your phone number, wallet name, or personal detail is wrong, ask us to correct it before making another withdrawal request. We may ask for a masked receipt or login confirmation.

Privacy Questions Before You Join

These answers cover the privacy points you may want to check before opening an account or sending a wallet receipt. We focus on what data we collect, why it is used, how long it may be kept, and how you can ask us to correct or remove details. If your question involves eligibility, the answer depends on local law and applies only where local law permits.

We collect the details needed to create and protect your account, such as username, phone number, password, login records, and wallet references you provide for DANA, OVO, GoPay or QRIS checks.

We keep payment references to match account activity, check disputed transactions, and verify withdrawal requests. The record usually includes reference time, payment rail, account name, and status, not your full wallet history.

Yes. Send an email request with your username, registered phone number, and the data range you want checked. We may confirm identity through Live Chat before releasing account-related details.

Contact support before your next withdrawal request and state the exact field that needs correction. We may ask for a masked payment receipt or a login confirmation from Profile > Security.

Cookies may remember session activity, page choices, and device signals so the account can load correctly. Game activity records are kept for account operations, dispute checks, and service logs, not sold to outside advertisers.

We keep data while your account is active and for record needs related to service, disputes, payment checks, or lawful requests where they apply. When no longer needed, we remove or reduce the record.

Email us with your username, registered phone number, and the specific data you want reviewed for removal. Some payment and account records may need to stay longer for dispute checks or lawful duties.

Privacy Policy for Your koi88 Account

Contact Us About Privacy Requests

Live Chat

WhatsApp

Email Requests

How We Handle Your Account Data

Account Opening Data

Cookie Choices

Payment References

Device Signals

Retention Checks

Change Requests

Privacy Questions Before You Join

01 What personal data do you collect when I open an account?

02 Why do you keep payment records from DANA, OVO, GoPay and QRIS?

03 Can I ask for a copy of my account data?

04 How do I correct my phone number or wallet name?

05 Do cookies track my game choices such as Blackjack or Fish Hunter?

06 How long do you keep my account and transaction data?

07 Who can I contact if I want data removed?

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